Assembling the Continuum
CRITICAL SUCCESS FACTORS
- Elimination of silos between aging and disability services providers, and within housing initiatives, to ensure individuals of varying ages and who have varying needs for services can access coordinated, person-directed supports across the continuum of care.
- Improved service coordination between service providers across the continuum and personnel that aims to deliver seamless, person-directed supports for individuals needing supportive services in the Connected Community.
Drivers of Success
- Recruitment of a flexible, cross-trained workforce equipped to provide culturally responsive, relationship-based assistance to both older adults and individuals with disabilities across various settings and employer types.
- Connections to transportation: Dedicated transportation services that serve the needs of older adults and individuals with disabilities and allow them to move easily around the wider community.
- Community voice and accountability: Hosting of meetings (at least quarterly) within the Connected Community, ensuring broad inclusion and accessibility, with actionable summaries made publicly available to demonstrate transparency and drive continuous improvement based on the experiences of those living there.
Key Performance Indicators (Measurements of Progress)
- ielding, evaluation and discussion of satisfaction surveys of residents and individuals employed to provide services in the Connected Community
- Evidence of financial sustainability in ongoing operations; evidence of positive health outcomes from measurement of care quality and supportive services quality; evidence of whether investor returns are realized.
- Evidence of whether Connected Community governance is working effectively – i.e. are residents and service providers satisfied and are improvements being made timely? Is there evidence that the Connected Community has contributed positive economic growth to the area?